Kraft Heinz-Newberry

Facility info

Operations Appointment scheduling required but frequently runs behind schedule Drop and hook available — requires washout receipt for empty trailer (mandatory requirement) Load pickups: 3-5 hour load times typical; some waits extend 6-11+ hours Live haul also available Weigh scale on-site; pull steers on scale first, wait for guard clearance before pulling to scale for drive axle and trailer Load locks/straps required Trailer washout receipt non-negotiable at check-in; washout facility 15 mins away ($25-30 cash) Reefer loads: bring at least 3/4 tank of fuel (facility uses trucks as cold storage) Facility Experience Guard shack staff: generally friendly and helpful; occasional delays from gate procedures Check-in/office staff: mixed — some reports of very professional service, others cite inattentiveness and poor communication Wait times during peak periods can demolish HOS; minimal status updates provided while waiting Overnight parking available Bathrooms accessible upstairs from office (clean per reports) Yard conditions: facility noted as having odor issues Docking: can be tight/difficult to maneuver in some cases Cell service (Verizon) reportedly poor for streaming Key Issues Extended waits without communication or updates Load quality control: reported instances of improper loading causing overweight violations Office difficult to reach without extension numbers Appointment times not always honored