Americold Logistics Lula
3801 Cornelia Hwy, Lula, GA 30554
Operator: Americold
Facility info
APPOINTMENT STRICTNESS 30-minute grace period strictly enforced — beyond that triggers $200+ late fee Facility charges late fee regardless of their own loading delays Will work you in after charging, but expect significant wait LOAD/UNLOAD OPERATIONS Live load — pre-cool trailer to -10°F before arrival (they won't start until cool) Keep trailer doors closed while waiting or risk losing temperature Door assignments called when ready — varies wildly on timing Paperwork processing frequently slow (can add 1-2 hours) WAIT TIMES — HIGHLY VARIABLE Range: 30 minutes to 15+ hours reported Common: 3-8 hour waits even for on-time appointments Staff shortages mentioned multiple times Shift changes = communication gaps and additional delays Some drivers loaded early; others wait indefinitely after door assignment Drivers report getting loaded out of order FACILITY Overnight parking available, no hassle (drivers mention it as reason to stay despite delays) Large lot with adequate space to maneuver and back up Clean bathrooms inside office (no port-a-potties) Vending machines and microwaves available Doors open/close from inside warehouse — verify load locks are secure before leaving STAFF & ATTITUDE Inconsistent — ranges from friendly/professional to rude and dismissive Night shift quality varies significantly Some staff report being dismissive, ignoring questions, or short with drivers Phone operators described as unhelpful Better experiences reported with certain day/night crew combinations OTHER No on-site scale — nearest scales 5 miles away (QT or Circle K, $13.50) Be prepared for overweight loads requiring rework Pallet fees charged (reason unclear to drivers) Many drivers consider loads here not worth the time investment Some positive experiences exist but appear timing-dependent
Driver reviews
AVOID AVOID AVOID, AVOID AVOID AT ALL COSTS UNLESS YOUR ARE DESPERATE. This is the worst americold in the entire state of Georgia. I kid you not they'll have less than 8 trucks in the entire facility and still slow as stagnant pond water at any given time it could be 4-5 trucks for regular reefer trucks and 2-3 trucks on the container side and still have drivers sitting on the docks over 4 hours getting loaded or waiting for paperwork. It's poorly ran and not efficient at all. Americold should seriously consider just shutting it down and sell it to lineage logistics. You would be better off scheduling the product pickup directly with the area shipper so you can get loaded in a timely fashion and get through Atlanta at a decent time frame
BS cold storage!!! management does not understand how reefer works !!<br>They charge fee if you reefer is not -10
Great place to pickup. Arrived the night before. Some overnight parking. They are very punctual and professional.
This is the absolute worse ran americold in the states! I will never pick up another load from this place. It’s complete trash! And that’s being said as nice as possible. You know it’s never good when their dock workers spend more time in the break room than on the docks.
Docktime — driver reviews and facility info.