Procter & Gamble Co

Facility info

Operations Appointment required — arrive no more than 15 minutes early or expect to be turned away. Live load and drop-and-hook available. Check in at guard shack with ID and PO/pickup number. Wait times highly inconsistent — ranges from under 1 hour to 20+ hours. Some loads take 4-9 hours to load; unload times vary wildly (14 minutes to 10+ hours). LTL items may get delayed or require return trips. Seal trailer only after guard shack checkout on drop-and-hook loads. Place paperwork in trailer or office as directed. Facility experience No overnight parking at facility — nearest option is ALDI lot 2 miles away. Bathrooms available. Staff attitude mixed and unpredictable — ranges from very friendly and efficient to disengaged and dismissive. Some staff won't answer phones or check on load status. Guard shack communication inconsistent; some guards give conflicting appointment times or unclear instructions. Yard conditions adequate with good maneuvering space. Slide tandems back before guard shack stop signs. Construction ongoing as of recent reviews. Trailer weight limits strict — anything over 15 pallets may be rejected as overweight. High scrutiny on trailer cleanliness and condition. Some reports of equipment damage (landing gear, broken seals). Critical issues Dock delays and excuses frequently cited — blamed on broken doors, slow staff, new workers rotating. Documentation problems reported — missing bills, frozen paperwork, seal/bill discrepancies on rail pickups. Inefficient unloading on partial loads. Appointment enforcement inconsistent and sometimes illogical (refusing early arrivals, conflicting time windows). Staff accountability lacking according to multiple reviews.