Samsung Electronics
400 Dividend Dr Ste 200, Coppell, TX 75019, USA
Operator: Samsung Electronics
Facility info
APPOINTMENT SCHEDULING Appointment-only facility. Arrivals significantly early get turned away. Appointments often not honored — expect waits well beyond scheduled time. LIVE LOAD OPERATIONS Live loading standard. Wait times consistently 4-10 hours. Some reports of 6-7 hour waits being common. Loading can exceed driver HOS limits. Dock assignment happens at shipping office after gate check-in. CHECK-IN PROCEDURES Gate security takes photos of tractor/trailer (front, side, rear), driver's license, and license plate. Issues gate pass. Requires permanent license plates — temporary plates result in rejection. Check-in at glass door/man door #18 (shipping office). Process takes 30 minutes to 1+ hour at gate alone. Have DOT number, license plate, and both driver IDs ready (team drivers). Do not break seal without authorization. FACILITY DIRECTIONS Enter off S Belt Line Rd onto Dividend Dr. Follow to Samsung truck entrance access road. Facility is Building #400. Inbound: take first left at guard shack. Outbound pickups go around building. Layout confusing — know your dock assignment beforehand. WAIT TIMES & HOS CONCERNS Consistently 5+ hours average. Multiple reports of 6-8 hour waits. Several drivers report running out of hours or missing next-day appointments. Loading can start hours after appointment time or at end of day. OVERNIGHT PARKING No on-site parking available. Nearest option reported as Flying J off Interstate 20, approximately 31 miles away. FACILITY CONDITIONS & STAFF Yard is tight for backing per some reports. Guard shack staff attitude mixed — some reports of rudeness, phone use, dismissive behavior, though some drivers report helpful/professional treatment. Security overly bureaucratic about procedures. Office staff inconsistent — some helpful, some dismissive. Multiple complaints about lack of respect for driver time. SAFETY REQUIREMENTS Rigid security protocols. Guard inspection mandatory. Some reports of requests for immigration documents beyond standard license ID. BOTTOM LINE High-volume shipper with chronic operational issues. Predictably long waits. Don't arrive early. Plan for 6+ hour minimum. Confirm load details before comm
Driver reviews
Elderly black man at security durring the day has 0 respect. Completely rude. There is no signs up saying what they expect you to do for check in. He will expect you to read his mind and talk to you like your dumb if not.
Very satisfied
This was a terrible experience. I was asked to file a FALSE POLICE REPORT because Samsung’s logistics team could not determine what had happened to the package. It took 60 days to receive any answers and a delivery, despite my repeated calls. Customer service also hung up on me when I became frustrated, blamed me as the customer, and took no accountability for the poor logistics management. Additionally, I repeatedly saw that both items were available for local pickup, but I was told (before placing the order) that pickup was not an option for this purchase. Terrible experience.
I had a good experience didn't take long
Docktime — driver reviews and facility info.