VANGUARD LOGISTICS SERVICES

Facility info

Wait times: 1-8 hours commonly reported. Check-in alone can take 1-3 hours. Some loads ready same day, others delayed or not ready at all. Drop and hook vs live load: Mix of both. Live load times highly variable—1-3 hours typical, but 3+ hours for smaller shipments not uncommon. Appointment scheduling: No clear appointment requirement mentioned. Walk-up arrivals permitted but cause congestion. Check-in procedure: Bring truck registration matching delivery order company name, photo ID, and all freight documentation. Verification process described as "extreme." Staff may need to call for load info, backing up the line. Yard conditions: Tight backing—arrive early or during off-peak hours. Parking challenging during busy times. Yard congestion varies significantly day to day. Building maintenance issues noted (cobwebs). Overnight parking: Not mentioned in reviews. Bathrooms: No restroom availability mentioned or made known to drivers. Staff attitude: Highly inconsistent. Some staff described as helpful and pleasant; others as rude, dismissive, disinterested, on personal devices during customer interactions. Staff hang up on callers. Communication: Major weakness. Phone lines frequently full or unanswered. Emails go unanswered for days or weeks. No proactive notification on load status or pickup readiness. Safety/ID verification: Unusual ID requests beyond standard license. One reviewer questioned working in warehouse without insurance. Facility moving: Relocated to Linden location (easier to maneuver per one review). Loading crew: Dock personnel generally described as competent and nice when engaged.