Albertsons/Safeway Distribution Center - Tolleson

Facility info

Unload times: 2–7+ hours typical, often much longer; 4–6 hours standard even for small loads (2–5 pallets). Paperwork delays add 1–3+ hours after unload. Appointment scheduling chaos: Check-in kiosk or app available up to 3 hours early; many report appointments not found in system at check-in despite confirmation. Door assignments delayed after check-in. Lumper fees mandatory: $175–$300+; paid upfront but service consistently slow. Workers leave trailers dirty with debris. No overnight parking (policy changed). Staging area has 20+ spots for daytime waiting only. Check-in process convoluted: Multiple steps—initial kiosk check-in, wait for door assignment text, confirm door number at machine, then check in again at office. Restroom situation: Portable toilet available but extremely dirty/unsanitary. Security/gate staff: Varied reports—some professional, others described as rude and disrespectful. Yard conditions: Debris, dead animals, rotting vegetables reported near docks. Safety vest required but poor overall hygiene. App-based check-in faster (QR code/Freight Smith app reportedly quicker than kiosk), but app is 26 MB download required on personal phone. Staff attitude inconsistent: Some staff helpful; many reports of language barriers, slow/incompetent workers, indifferent management.