MPR Logistics
4111 Ellison St NE, Albuquerque, NM 87109, USA
Operator: MPR Logistics
Facility info
Staff & Service Quality Mixed experiences. Many drivers praise friendly, helpful staff. However, multiple complaints about rude employees, poor attitudes, and inflexibility. Communication is inconsistent — some report excellent dispatch coordination, others say calls/callbacks never come. Dock Operations & Wait Times Appointment scheduling exists but often not honored — first-come, first-served despite booked times. Wait times reported from 1-8 hours. One driver waited 4 hours for unload only to have another driver steal their assigned dock. Small operation with limited dock capacity — expect delays during busy periods. Facility Layout & Lot Conditions Tight lot with poor turning radius — difficult for 53' trailers and 18-wheelers. Limited space to maneuver, blind backing required with obstacles/debris in yard. Dirty, dusty warehouse and lot. No dedicated parking for overnight stays. Not suitable for large rigs. Check-In & Hours Claims 24-hour operation but effectively closes at 5 pm. Arrive before 8 am for best results. Live load with dock workers on-site. Billing Issues One driver reported unauthorized duplicate charges to debit card and refusal to refund prepaid services. Company claimed no refund policy. Equipment Handling Inconsistent — some positive reviews about careful delivery. One incident of appliances dropped and left improperly positioned. Pallet stacking errors reported. Reliability Frequent rescheduled deliveries and missed appointments. Communication breakdowns common. Multiple complaints about lost packages and failure to locate freight.
Driver reviews
Hands down the Best delivery I have ever had. Alejandro and Joseph were very professional and handled the product with great care. I have never had a delivery team like this before. This was a very expensive product and they had no idea what it was however they treated it like a newborn baby. I was very impressed and that takes a lot coming from me. I had not a single doubt that the item was well taken care of and when I opened the crate it was in perfect condition.
Alejandro and Joseph delivered my dresser from Article. They called me about 20 minutes before and were very friendly when they arrived. They were happy to re-position the dresser and help me as needed.
I appreciate my delivery from Anderson. He was very professional and helpful. Anderson is truly an asset to your company 😁😁
Worst organized warehouse I have seen in a long time. Dirty and dusty. Lot outside isn't any better. Employees are rude and very inflexible. Parking to deliver is very tight. I wonder how they still are in business.
Anderson was great. Very professional and helpful. My shipment arrived in perfect condition. The communication with dispatch for delivery was excellent. A+
Docktime — driver reviews and facility info.