Sysco New Mexico - Food Distributor & Restaurant Supplies

Facility info

Appointments largely ignored — shows up 15 min early or on time, still wait hours. Early arrivals turned away; gate only opens 30 min before appointment or 5am, whichever is later. Unloading glacially slow — 4–8+ hours standard, even for 3–7 pallets. Warehouse staff work at leisure. Multiple reports of unloading complete but paperwork delayed 1–3+ additional hours. Lumper fees mandatory — $70–$400+ depending on load. Must pay before release. Credit/debit accepted. Check-in window bottleneck — long lines, staff slow and frequently rude. Window staff ignore drivers, take their time opening. Only one line for all drivers. Gate/dock procedure chaotic — gate entrance behind building (not main gate); push call button. Park by fence if early. Fill out form at check-in office. Receive door assignment, often after significant wait. Tight docking spaces with truck interference issues. Porta potties only — no actual restrooms on site. Conditions poor. No overnight parking on-site — park along fence outside gate on Carmony Road (not secure). Staff attitude uniformly negative — rude, dismissive, dismissive of driver concerns. Management unresponsive to complaints. Misc issues — load locks/glad hand locks frequently not returned to trailers; product damage during unload; receiving hours 5am–12pm only. Rare positive outliers — occasional smooth experiences reported (1–2 hours total, friendly staff), but heavily outweighed by systemic complaints.