CARGOLUX AIRLINES C/O SWISSPORT
4200 S Cargo Dr, Atlanta, GA 30320, USA
Operator: CARGOLUX AIRLINES C/O SWISSPORT
Facility info
CHECK-IN PROCEDURE: Must go to truck pass lot first (1586 Sullivan Rd, College Park, GA) to get dock number and appointment time via text before heading to main facility. This step is mandatory—showing up without it means getting turned around. WAIT TIMES: Consistently long. Expect minimum 2-3 hours for pickups or drops. Some reports of 6-7 hours. Highly variable depending on time/day. STAFF ATTITUDE: Major inconsistency. Some individual staff members get high marks for professionalism and helpfulness. Overall pattern shows poor customer service, with complaints about rudeness, unprofessionalism, staff socializing on personal time instead of helping drivers, and general lack of urgency. OPERATIONAL ISSUES: Paperwork process is slow and disorganized. Multiple reports of miscommunication and human error on transfers. No visible queue system—drivers don't know where they stand in line. Storage fees are aggressive ($150+ for minimal time, $200+ for 24-hour holds, plus card processing fees). FACILITY CONDITIONS: Reports of unprofessional behavior (loud music, goofing off, inappropriate language). One report noted weed smell from workers. TV blaring in waiting area. Facility appears understaffed relative to demand despite having many employees present. DOCK OPERATIONS: Drop and hook available. Paperwork checked at D13, unloading at D19. Loading itself can be quick once paperwork clears. MANAGEMENT: Widely described as absent or ineffective. Multiple reviews mention management not addressing systemic complaints or being visibly present. PAYMENT ISSUES: Aggressive storage fee structure. Additional charges for card payments reported.
Driver reviews
We would like to make a special thank you to Felicia Spence and Vanicka Williams for helping us for 4 days regarding the shipment of our cat. The empathy and professional understanding was appreciated so much! The extent you ladies helped us will always be remembered. We arrived in such stress and you went far and beyond to help us with our cat. Thank you!!
I’ve been picking up and dropping off at Swisport South cargo for about a year now. The ladies at the front counter specifically Miss Gwen and Tabatha have always been very helpful. They both have excellent customer service. They go above and beyond to help me understand what is going on and they are great at multitasking.
I've been to a lot of other companies , but I like the way they do things. The ladies at the front counter did a great job
Impresionante
Docktime — driver reviews and facility info.