CARGOLUX AIRLINES C/O SWISSPORT

Facility info

CHECK-IN & PAPERWORK Multiple reports of 1+ hour waits just to check in. Some drivers report 12+ hour total visits. Bring your own paperwork copies — they charge $10-40 per page to print and won't always provide copies even after you pay. No copies = can't get loaded. LOADING OPERATIONS Live load only. Speed highly variable — some report 30 minutes in/out, others 4-6 hours. Warehouse staff often standing around while loads sit incomplete. Load readiness unpredictable. STAFF & CUSTOMER SERVICE Inconsistent. Some positive interactions reported; many complaints about rude, dismissive, or slow desk personnel. Employees frequently on phones or on breaks. Management described as lazy and unprofessional by multiple drivers. Staff reportedly "hate drivers and their job." FACILITY CONDITIONS Clean when mentioned positively, but one driver reported severe dust issues (black nasal discharge after visit). OSHA concerns raised in reviews. FACILITY EXPERIENCE No overnight parking mentioned. Bathroom availability not addressed. Waiting room required between each step. COVID-era restrictions on facility access noted in one review. OTHER Amazon loads process under "Swissport" name. High toll costs mentioned. Operates as cargo/airline facility — confirm your load type (plane vs. truck) and bring airway bill (AWB) if applicable. BOTTOM LINE Plan for lengthy delays. High frustration factor with paperwork and checkout. Bring own copies to avoid fees and delays. Better for local pickups than OTR.