XPO Last Mile
4400 Northlake Ct, Charlotte, NC 28216
Operator: XPO
Facility info
Scheduling & Operations Multiple missed/rescheduled deliveries without advance notice Last-minute cancellations common—drivers notified day-of or after already committed Poor communication from dispatch; customers report repeated unanswered calls Warehouse holds items for extended periods despite proximity to delivery locations No clear coordination between different divisions (XPO/XPO Last Mile) Check-in & Load Times Highly variable: reports range from 1.5 hours to several hours for same-day turnaround One driver: 7am check-in, 12:30pm departure with empty At least two drivers reported acceptable load times (1.5 hours or less) Staff & Communication Support line difficult to reach; calls go unreturned Management unhelpful when contacted about exceptions No accountability taken for delays originating elsewhere in supply chain What Works When loads do move, some drivers report good/fast unloading Quick turnaround possible on certain loads Bottom Line Severely inconsistent operation. Scheduling reliability is the main issue—expect delays and last-minute changes. Communication from facility is poor. Not suitable for time-sensitive pickups.
Driver reviews
Much like the other reviews on here, my experience is that the customer service and scheduling is horrible. My equipment has been sitting with them for 3 weeks, which is fine since I requested the earliest available delivery date, but they certainly aren't waiting on the manufacturer to deliver it to their warehouse. The day before delivery they called and said they couldn't deliver on the following day, as had been scheduled for almost a month at this point. They wanted me to reschedule and the earliest available delivery dates are now a month and a half away. Absolutely absurd, unprofessional, unsatisfactory, and disgusting that this place is still in business, much less responsible for delivering expensive equipment to people's homes.
Ordered a pool from Amazon on Prime Day. The tracking said it would be here in about 2 weeks. Just as we were getting ready to level the ground, we checked the tracking information again and it said "Customer Requested Reschedule" and we'd now have to wait another week. We did not reschedule and there is no way to track the shipment on the XPO website because apparently XPO and XPO Last Mile are not affiliated at all and XPO Last Mile doesn't have a website. I've been calling all day and no one ever answers or calls back. This pool is sitting in their warehouse less than 2 hours from my house and I can't get it. I'm willing to even go down there and pick it up!
Great service
Slow shipper
Docktime — driver reviews and facility info.