US Foods - Charlotte

Facility info

OPERATIONS Appointments mean little — expect 1-4+ hour delays getting a door even when early or on time. Check-in procedure: fill out paperwork at guard shack, park in middle lot, drop bills in mailbox (dry goods at door 53, reefer at door 19). They'll call your truck for a door assignment. No live load/drop-and-hook distinction mentioned. Lumper fees run $300-600+. Detention charges apply after 3 hours at some occasions, but many drivers report missing detention pay eligibility due to late arrival or facility not honoring times. UNLOADING SPEED This is the main problem. Consistently slow across all load sizes — 2-3 pallets taking 3+ hours, 5-15 pallets taking 4-7+ hours. Some outliers report faster service (under 2 hours), but they're rare. Unloading pace appears unrelated to truck count or day of week. Pay attention to lumper fees not matching actual service time delivered. PAPERWORK Often delayed 1-3+ hours after unloading complete. Drivers report waiting for POD/bills with no clear visibility into status. FACILITY EXPERIENCE Limited overnight parking — maybe 4-6 spots near gate, otherwise lot fills quickly. Restrooms available near door 10. Lot has adequate maneuvering room. Guard shack staff inconsistent: some professional and helpful, others dismissive or rude. Recent management changes noted by regular drivers; some report recent improvements in speed, though pattern still slow overall. NOTES This is a US Foods warehouse using Capstone for warehouse services. Avoid if you have tight schedule connections. Parking in Charlotte area enforcement aggressive — research before staying overnight nearby. Some drivers report receiving wrong paperwork or facility staff confusion. Regular drivers (multiple stops) seem to get slightly faster service.