R&L Carriers
4570 Coalburg Rd, Birmingham, AL 35207, USA
Operator: R&L Carriers
Facility info
Chronic delivery delays – shipments regularly 4-11+ days late; many customers report waiting weeks past promised delivery dates Lost shipments – numerous reports of packages going missing in system; customers forced to locate and pick up themselves Frequent damage – electronics arriving rain-soaked, forklift damage, crushed items commonplace; damaged shipments on repeat orders Poor communication – no proactive updates, tracking system unreliable, failed to notify customers of delays or cancellations, dispatchers dismissive Wrong location deliveries – shipments delivered to incorrect addresses then delayed further when corrected Incomplete pickups/deliveries – partial loads delivered, items left off trucks, manifests don't match actual shipments Unprofessional handling – items left in driveways without notification or attempt to contact recipient, heavy items placed unsafely Check-in/pickup delays – wait times of 1.5+ hours at facility even with open dock doors; pickup process slower than expected Billing issues – charged for items never picked up Staff attitude inconsistent – ranges from friendly/accommodating to dismissive/rude; customer service described as unhelpful and argumentative Driver quality variable – some drivers professional and courteous, others unprofessional and difficult to locate Documentation problems – damage claim forms not available on website; drivers pressuring signatures before contents verified Bright spots: A minority of shipments arrive on time and undamaged with good communication; some delivery drivers and dispatch staff professional and helpful. Load/unload experience positive when it occurs without incident.
Driver reviews
There is not enough good things i can say about Jeremy over at the Birmingham location. One of the other terminals had misloaded our shipment causing a delay to an important customer of mine. Once Jeremy was aware of the situation he went to extreme lengths to stay on top of this and keep me informed the whole way. He called me back multiple times to keep me updated and even made sure this shipment was the first to deliver. I wish there were more Jeremys in this world, thank you!!!!
Worst freight company I have ever used. Was told my package would be delivered on a Friday. Waited all day and it never showed called and was told the driver couldn’t deliver Becuase the business was closed but it was a residential delivery and I was home waiting all day never even received a call. Was told they would reschedule it for Monday. Come Monday I call and they say it never was rescheduled best we can do is put it on a truck for the next day. Shouldn’t have to go through loops to receive a package this will be the last time I use them.
Ordered a grill and this company delivered it. I get a phone call from a Darnell stating I needed to meet him somewhere to pick my grill up. I called the number back and he states he can’t park in the middle of the street and I needed to meet him in a very demanding voice. He didn’t even bother to ask me where I was located. I said I’m not in a street, I’m in a shopping center. He says my company name and says okay I will be there in a minute and hangs up. He was very unprofessional and his attitude when he got here was very short and rude like it was a problem delivering my package.
Has had our pallet since Monday. Keep saying tomorrow for delivery. Unreliable… again today told it’s on its way to your dock 3:30-4:30. Day before we were stop number three and still nothing. Never using again moving forward.
Docktime — driver reviews and facility info.