Fidelis Logistics - Amware

Facility info

Load/Unload Times Wildly inconsistent: 30 minutes to 8+ hours reported Most common complaint: 5-7 hour unloads for pallet work Some fast turnarounds (under 2 hours) when you hit it right Appointment adherence spotty — showing up early doesn't help, but missing your slot causes delays Appointments & Check-In Appointments required and strictly enforced Computer kiosk check-in after appointment time window opens Communication via text message for dock assignment Some staff responsive, others ignore drivers at window Operations Mix of live loads and drop-and-hook available Must disconnect and wait Detention pay reported as reliable Facility & Parking Drop lot very small and disorganized Tight backing with personal vehicles and dropped trailers parked in staging area Yard jockey helpful if you ask Minimal overnight parking (not mentioned as available) Bathrooms Major issue: No driver-accessible restrooms in office Porta-potties in back (2,000+ feet away) Porta-potties lack soap/sanitizer Sign claims employee bathroom only Staff Attitude Inconsistent — ranges from "extremely helpful and nice" to dismissive and rude Reception staff sometimes ignore drivers One instance of window closed to avoid talking to waiting driver Yard personnel generally cooperative Facility Condition Trailers left dirty inside with broken pallet wood and nails Disorganized, cluttered dock area Confusing building layout (Amware/Symbia signage issue) Navigation Address takes you to neighboring facility — ask for directions Building 2 & 24, staging near end of building