XPO Logistics

Driver reviews

• 1.0 / 5

  Lowes 3rd party carrier. Had my items but never showed up or called.

• 1.0 / 5

  WORST customer service experience in my lifetime. Paid for $1400 in delivered merchandise. Told Lowe's it was a third floor delivery in advance so the company knew. Driver changes the delivery window the day of. I rearrange my entire day on the fly to meet them and they refuse to deliver to the third floor. To add insult, as I asked him to wait until I could call the store THEY DROVE AWAY as I was talking. I have now spent 4 hours calling XPO and calling Lowe's and no one one will help me. As far as I'm concerned, XPO is now in possession of stolen property.

• 1.0 / 5

  So here is my experience with this company. Never in my life....We had a scheduled delivery for a Monday. They came to house to deliver a washing machine. They didn't take the washer out of the truck. They measured it and measured the door to where it was going in and said it wasn't going to fit. We weren't home at the time to argue so they left. They came earlier than time requested. We checked measurements of washer and door ourselves and said it will fit. We rescheduled for them to come out again. They came out 2 days early when we didn't have power. They brought in the washer and said sink has to be taken out. Since we didn't have power they left it and scheduled to come out again on the requested day. We are supposed to get a call the day before they arrive but we didn't. The night before we had a friend over and she volunteered to put in the washer for us. Needless to say, the sink didn't have to be moved as they had said. We moved the dryer which was the easier option. I would never recommend using this company to anyone. Their incompetence horrific. Its not just the delivery drivers, its the scheduler who decides when to come out. The customer can say come out on this day but the company will decide when they feel like coming out. And there isn't much notice either. When they came out 2 days early, I got a phone call 30 minutes prior to their arrival. A call the night before would have been better. This is my 2 cents on this so called company. All employees should take a course on how to run a business effectively with something called communication which they lack.

• 1.0 / 5

  Horrible company, don’t come at the time they tell you and then it’s on you to reschedule. But when you reschedule they don’t come at the time they say either.