Runergy
4905 Moores Mill Rd, Huntsville, AL 35811, USA
Operator: Runergy
Facility info
Gates & Check-In Gates open 7:30 AM. Scan QR code at entrance. Must have pickup number ready (2-3 digit format like 98 or 101). Check-in process involves multiple steps: QR scan, online form (5 questions, ~5 min), then registration office for receipt, then building 401 for dock assignment. Verify broker/dispatcher has correct truck plate and trailer number before arrival — mismatches cause 2-3 hour delays. Staff sometimes understaffed for check-in volume. Operations FCFS system with QR code queue scanning. Dock operations 8 AM–3 PM. Live load — unload times range wildly: 20 minutes to 5+ hours. One person typically handling check-in creates bottlenecks. Trailer must be clean with no holes/damaged floors or facility will reject it. Commodity: solar panels. Facility Experience Overnight parking available — approximately 10 truck capacity. Yard conditions consistently described as dirty and poorly maintained. Bathrooms available in registration office, acceptable condition. Staff attitude mixed — some drivers report friendly, quick service; others cite disorganization, poor communication, and indifference. Long wait times common despite multiple available dock doors. Facility appears understaffed relative to volume. Reality Check Highly inconsistent experiences. Some drivers in/out under 2 hours; others wait 5+ hours or overnight. Success appears dependent on timing, staff on duty, and how well your paperwork is in order. Arrive with all documentation ready and allow significant buffer time. If you can't afford a 10-hour reset, book accordingly or avoid.
Driver reviews
was trying to explain the guy at the check in desk(Jeremy)my issue with code at the gate because it would not log me in since i already log in once, so he kind of blew me off with some kind of attitude, so talking to with his coworkers out side for help, helped because they had called his supervisor to help, thank you coworkers and supervisor.. bottom line is, if you don't like your job find somewhere else to work<br>but after talking with supervisor i was put to wait on a door which is appreciative. all in all things were ok.
They work however they please.
Arrived and parked at the truck stop up the road last night.<br>Checked in this morning around 9:20am.<br>Called to a dock at 11:43 am<br>Checked out at 1:32pm<br>Just did make it to my pick up destination before they stopped shipping for the day.<br>They agreed to a $50 detention pay.
Very bad
Docktime — driver reviews and facility info.