Americold Logistics

Facility info

Check-in: Call number on sign or visit driver check-in area (far left corner by dock 17). Provide phone number and pickup number. Expect to be called to dock within 1-3 hours, sometimes longer. Load times: Highly variable. Best case: 30 minutes to 1.5 hours. Typical: 4-6 hours. Worst case: 10-20+ hours. Multiple reports of extreme delays with no clear communication about cause. Drop and hook: Available. Quick turnaround when trailers are ready (10 minutes to 30 minutes reported). No interaction needed—paperwork in envelope at side door. Late fees: $155 charge for arriving late to appointment. Wait times: Consistently cited as a pain point. Come prepared with food, drinks, and patience. Staff may not provide accurate ETA updates. Overnight parking: Available on-site, though one review noted limited space. Some drivers report needing to go to nearby truck stop (5 min away). Bathrooms: Available and described as clean with 24-hour access in most reviews, though one older review mentioned no public restrooms. Break room/amenities: Free coffee, vending machines, clean facilities. Some grass area for dogs. Staff attitude: Generally friendly and courteous at front desk and yard level. Inconsistent communication about delays. One report of rude office staff; another of staff refusing to engage after driver questioned charges. Facility conditions: Clean, ample maneuvering space, organized docks. Concerns: Load accuracy issues reported (wrong placement on trailer, overweight loads). Communication gaps during delays. Dock door may sit open during reefer loads in warm weather. Lumper pace slow (2 pallets/hour reported). Preload advice: Precool trailer before arrival if possible.