Americold Logistics Hermiston

Facility info

WAIT TIMES WILDLY INCONSISTENT — ranges from 30 minutes to 6+ hours at dock. Some drivers loaded before appointment time, others waited 3+ hours after being assigned a door. Recent reports (reviews 12) note deteriorating wait times compared to previous year. LATE FEE TRAP — $106 late fee if you miss appointment. Facility makes you sit your full 10-hour reset if late, so plan accordingly. LOADING SPEED — Once at dock, typically 15 minutes to 1 hour. Pre-cooled reefers move faster. CHECK-IN & SCHEDULING — Facility opens 0600. Appointment-based system. Staff will sometimes work you in early if space available, sometimes make you wait hours despite open docks. OVERNIGHT PARKING — Available. Parking lot mostly smooth asphalt, rough in semi driving areas. BATHROOMS — Present but poor condition. Strong cigarette smell, small toilet (reviewer noted unsuitable for larger individuals). STAFF — Mixed feedback. Receiving/shipping staff generally friendly and professional, but inconsistent service quality. At least one report of zero apology for 3-hour wait after dock assignment. DOCK OPERATIONS — Live load at doors. You'll be running reefer while waiting. NAVIGATION — Take Westland Rd to Cottonwood Bend Rd (paved). Avoid routing through Lamb Weston property (dirt/gravel/potholes). PHONE NUMBER LISTED IN REVIEWS MAY BE INCORRECT — verify before calling.