Americold Logistics Ontario OR

Facility info

Appointment required — strict about it. Miss appointment by even 15-30 minutes, expect 24+ hour wait or turn-away. Late fees charged. Wait times highly variable — ranges from 45 minutes to 24+ hours. Some drivers loaded within 1.5-2 hours; others report 4-7+ hour waits even with on-time appointments. Appointment doesn't guarantee prompt service. Check-in procedure — park on 2nd Street (not 1st), walk to receiving window, provide paperwork/PO number. Staff will give you dock assignment and keyfob/instructions. Dock entrance on 1st Street. Live load operation — they load/unload you at dock. Allow 2-4 hours for typical unload. Facility handles reefers with units off — turn back on before leaving. Staff attitude inconsistent — mix of friendly, professional staff and reports of rude, dismissive personnel. Check-in window staff generally described as helpful; some night shift staff reported as less accommodating. Overnight parking available — limited street parking (7-8 spots along curb near facility). Pilot truck stop within walking distance (under 1 mile). Residential area nearby so be mindful. Facility navigation — easy once inside; plenty of room to back into doors. Entrance/exit can be confusing on first visit. Safety — chock wheels, release/secure trailer air per procedure. Miscellaneous — internet service spotty. May need restart if time-sensitive. Trailer washout ~2 miles away.