POC3 ixd Amazon warehouse

Facility info

Appointments required but often meaningless — arrive at scheduled time, expect multi-hour delays; some drivers report 12–30+ hour waits despite confirmed slots. Live load only; extremely slow unloads — 7–8 hours for containers, 13+ hours for 20 pallets common; staff described as inefficient, disengaged, and slow to start work. Check-in/gate chaos — one-hour-plus waits at entrance; guard room slow and passive; confusing lane assignments between OTR and Amazon trucks; poor communication via intercom. Understaffed, overmanaged — too many supervisors, not enough workers on floor; staff chat and ignore drivers while on the clock. No overnight parking mentioned — bring food for extended waits (breakfast, lunch, dinner recommended by drivers). Security issues — unprofessional behavior reported; one driver cited racist remarks from manager. Offsite location — remote entrance near end of a long drive; new truck entrance before traffic light helps slightly. One positive note — newer automated systems reported as working well in isolated recent review; clean, organized building and knowledgeable staff mentioned once. Bottom line: Brutal waits, disorganized operations, staff indifference. Plan for 12+ hours minimum.