XPO Logistics / Last Mile

Facility info

CRITICAL ISSUES WITH THIS FACILITY Scheduling is a nightmare—expect 2-4 week waits even after initial contact, with frequent cancellations and rescheduling with little notice. Communication failures are systemic. Wrong contact numbers provided, no coordination between ordering company and delivery hub, conflicting delivery windows via text, no actual notifications before arrival. False delivery attempts documented multiple times—drivers claiming they arrived/attempted delivery when they didn't, with photo evidence contradicting their reports. Driver no-shows common. Told you'll get a 20-30 minute call before arrival; expect 6+ hour delays or complete failures. Damage during delivery is frequent—dropped items, broken planters, damaged appliances. Claims process requires extensive documentation and is slow. Installation work substandard when included—improper measurements, incorrect installation, failed removal attempts, non-English-speaking staff sent to correct professional mistakes. Lack of accountability. Facility blames subcontractors, won't take responsibility, staff generally unresponsive to damage claims and callbacks. OCCASIONAL POSITIVES Some drivers are professional and courteous. A few deliveries go smoothly with proper advance notice and helpful staff. These appear to be exceptions rather than the rule. BOTTOM LINE High risk for delays, damage, failed delivery attempts, and frustrating customer service interactions. Multiple complaints reference lying to customers and manufacturers about delivery status.