Kenco - Portage

Facility info

Appointments required. First come, first serve basis also mentioned. Load/unload times highly variable — ranges from 20 minutes to 6+ hours. Most common reports: 1.5–3 hours. Some fast turnarounds (25 min–2 hours) reported, but delays are frequent enough to plan accordingly. Overnight parking not available. Security patrols lot and will ask drivers to leave. One review notes no parking on street either. No bathroom facilities per multiple reviews. Office/receiving staff generally professional and friendly. Described as courteous, helpful, amable. One report of excellent individual staff member performance. Big, clean warehouse. Generally well-maintained facility appearance. Communication issues between docks and shipping noted. Disorganization and lack of coordination mentioned as problems. Check-in procedures inconsistent. One driver reported having to walk around to find check-in/out personnel after unload rather than staff coming to them as promised. ELDs: Plan for potential overnight stays given unpredictable load times and no parking available. Dock access easy when you get a slot. Safety/security: Guard checks are described as respectful. Mixed reliability. Facility can be fast and smooth or significantly delayed on different visits. Not consistent enough to predict experience.