Kenco - Chattanooga (Wauhatchie Pike)

Facility info

Appointment scheduling required — strictly enforced, won't check in early arrivals before appointment time. Can arrive up to 1 hour before scheduled time. Unload times all over the map — 5 minutes to 6+ hours reported. Most commonly 1-2 hours, but significant delays mentioned repeatedly. Single bay for unloads (Door 11/Gate 11) appears to be bottleneck. Staff attitude mixed — described as "great people" and "professional" in many reviews, but also reports of dismissive behavior and "don't give a crap attitude" when busy. Shipping office staff generally more responsive than yard staff during delays. No overnight parking — explicitly stated multiple times. Check-in procedure — Report to shipping office (near middle/west end of building), provide paperwork, receive dock assignment. Yard staff removes cable seals. Facility layout — Adequate maneuvering space reported. Tight dock areas on some doors. Watch for railroad crossing on property — high centers trailers if you go the wrong direction when leaving. Wait times variable — Some quick 1-hour turnarounds, others waiting 4-6+ hours. Delays often blamed on paperwork processing or lack of staffing. Morning meetings at 8am may cause initial delays. Safety/operations — Yard mule available to assist with cable locks. Professional handling noted in some reviews.