Kimberly-Clark Corporation

Facility info

Wait times: Live loads consistently 5-9+ hours. Drop-and-hook 2+ hours just for paperwork. Some reports of 12-24 hour waits. Occasional fast loads (1-1.5 hours) but rare and unpredictable. Check-in: 30-45 minutes at security gate. Can't check in more than 15 minutes early. Appointment times not honored. Staff sometimes sleeping or slow at guard shack. Live load vs drop-and-hook: Both available. Drop-and-hook still requires long waits for paperwork. Trailers are loaded but drivers often not notified when ready. Yard conditions: Extremely tight lot. Difficult U-turns. Hard to maneuver. Limited parking spots (5-10). Trailers left haphazardly blocking movement. Equipment care: Forklift operators drag forks across trailer floors with disregard for condition. Safety requirements: Safety vest required. Mask required. Bobtail out of yard. Slide tandems all the way back. Flasher on. Overnight parking: No overnight parking available. Bathrooms: Available and generally clean. Vending machines at check-in. Staff attitude: Consistently reported as rude, lazy, unhelpful. Shipping and receiving staff particularly problematic. Some reports of individual staff members sleeping or dismissive. Breaks/shift changes: 15-minute breaks stretch to 30-45 minutes. Shift changes (1400-1430, 1800-1830) cause additional delays. "Out to lunch" notices with no time limits. Communication issues: Staff give misleading time estimates. Loads ready but drivers not called. Office staff don't answer phones despite claiming 24/7 service (actually Mon-Fri 9am-5pm only). Paperwork: Slow BOL processing. Wrong paperwork issued. Can take 40+ minutes. Rare positive reports: One driver reported 1.5-hour total (in/out) on a Sunday with good staff. Another noted fast service on appointment day.