Americold Logistics - Burley

Facility info

Wait times are wildly inconsistent — anywhere from 30 minutes to 7+ hours. Many report 4–5 hour waits even when on time for appointment. Appointment system exists but doesn't guarantee prompt service — check-in happens early, dock assignment varies dramatically. Late arrivals face $100 penalty. Drop and hook available — some loads offered as drop/hook option. Hours limited to 7am–3pm, Monday–Friday — no evening/weekend operations. --- Overnight parking situation unclear and changing — some recent reviews say no parking allowed; older reviews mention dirt lot available. Verify current policy before arriving. Bathrooms available for drivers — confirmed in multiple reviews. Staff attitude mixed but front office staff generally praised — some reports of rude personnel; other reviews highlight specific staff as excellent and accommodating. Inconsistent experience. Unpaved yard gets muddy in wet weather — wide lot but not paved.