C.H Robinson
4696 Clover Haven St, Dallas, TX 75227
Facility info
Check-in & Operations Check in at guard shack, 4696 Clover Haven St (also known as Prime Distribution, Bldg 4605). Don't arrive more than 1 hour before appointment—you'll be turned away. Call 10 minutes before appointment to confirm door availability. Guard assigns dock number and may direct you to different building. Slide tandems to rear, open doors, put paperwork in trailer before backing to dock, disconnect and pull forward. Red light/green light system—wait for green before leaving. Drop and hook is streamlined; live loads slower. Wait Times Highly inconsistent. Ranges from 30 minutes to 6+ hours at dock. Check-in line: 10-30 minutes common, sometimes longer. Understaffed during peak periods. Multiple reviews cite 3-4 hour waits and loads not ready as scheduled. One driver reported 15-hour wait with no detention pay. Restroom Situation No restroom facilities for drivers. This is a recurring complaint across many reviews. Plan accordingly. Overnight Parking Street parking available on Clover Haven St and side streets. No lot parking. Can fit roughly a dozen trucks. Note: Dallas PD tickets vehicles parked on Clover Haven St after first intersection (it becomes private drive). Park carefully and don't block driveways. Staff & Attitude Mixed. Some guards described as friendly, bilingual, helpful, and professional. Others reported as lazy, rude, unprofessional, and dismissive. Gate closure at 4pm has caused conflicts. Inconsistency is the theme—quality depends on who's working. Yard Conditions Tight maneuvering space—difficult backing at both front and sides. Bumpy yard with potholes. Metal plates covering buckled concrete. Good lighting. Manageable but challenging. Additional Facility operates 24/7. For food-grade loads, expects swept clean trailers with no nails, glass, or metal. Guard shack handles all paperwork. Communication issues reported—some drivers sent to wrong building or told to wait on street. Spanish-speaking staff available. Some positive reviews note fast turnarounds and friendly service, but these are not consistent.
Driver reviews
My question is, for a drop and hook. Is the place open 24 hours ? And if not, what time is the guard there to receive?
Great location for Drop and Hook. Easy Check In Process and Easy Check Out. You're given pickup Trailer number at Gate and Paperwork upon exit. Seals are in the back of Trailer.
Quick Check In plenty of off street parking if you arrive night before. There are two ports potty’s by dock 1.
They are not open on the weekends. Even though hours say they are. Got here 6 hrs before closing on Saturday 5/30/2026. Cones up. Same thing as of opening time 05/31/2026. No one here at guard cones still up.
Docktime — driver reviews and facility info.