Americold Logistics Dallas

Facility info

Appointments & Check-In: Check in at guard shack first, then door 30. Strict late fee policy—$150 charge for arriving even 1 minute past appointment time. No grace period. Can only be on property 2 hours before appointment. They enforce this. Wait Times: Highly variable and unpredictable. Many reports of 6-18+ hour delays past appointment time. Some drivers loaded early or on time; others waiting full day or longer. Facility often claims to be "behind schedule." Don't count on quick turnaround. Operations: Mix of drop-and-hook and live load situations. Frozen items check in at door 6; refrigerated at door 30. Do not break seal or open doors yourself—staff will come to your door and give instructions. Paperwork can take 1-4+ hours after loading complete. Overnight Parking: Limited staging area at check-in—fills up regularly. No long-term overnight parking allowed on property anymore. Street parking available but risky—city police actively ticket trucks parked on surrounding streets. Fuel City truck stop about 1 mile away. Facility Condition: Tight yard for maneuvering and dropping trailers. Entrance/driveway cluttered with parked trucks. Docks themselves manageable width. Parking lot small and often full. Bathrooms: One toilet available for drivers. Reported as dirty/poorly maintained. Staff Attitude: Mixed reviews. Some staff described as friendly, patient, professional. Others reported rude, dismissive, or unhelpful—particularly at check-in window. Receiving/dock staff generally better-regarded than front office. Other Issues: Load cancellations reported. Difficulty reaching facility by phone. Scam activity reported in parking area (don't buy from anyone selling electronics).