Hayes Retail Services

Facility info

Check-in: Hit call box at gate with load #, trailer #, truck #, cell #, name ready. Dock assigned immediately. Can arrive up to 1 hour early, but showing up significantly earlier may get you turned away. Loading: Highly inconsistent. Range from 10 minutes to 7+ hours. Most reviews report quick loads (30-60 min), but multiple drivers experienced 3-5+ hour waits with no communication. Some loads started immediately upon backing in; others sat untouched for hours. Staff occasionally loads early. Paperwork: Left on back of trailer when load is complete (green light signals ready). Seal number required for exit. Some drivers waited 3+ hours for paperwork after goods were loaded. Exit: Drive around building (not same route as entry). Parking: Outdoor lot available for waiting/staging. No overnight parking allowed. Street parking mentioned as option. Facilities: No restrooms, no driver lounge, no port-a-potty. Use facilities before arriving. Gate communication: Call box goes to voicemail frequently. Phone support inconsistent—some reported hang-ups when calling with questions. Staff attitude: Mixed reports. Some drivers praised courtesy and efficiency; others reported indifference to appointment times and wait issues. One incident involved last-minute shift change with no notification to waiting driver. General: Location near I-30, easy to find. Big parking lot. Occasional weight/load issues requiring rework. One safety incident (facility closure) reported.