C&S Wholesale Grocers - Westfield
50 Summit Lock Rd, Westfield, MA 01085
Operator: C&S Wholesale Grocers
Facility info
OPERATIONS Appointment scheduling strict—late arrivals heavily penalized; early arrivals only allowed 3-4 hours prior Drop and hook only: stage trailer at door, return to Pad 7, wait for call when empty Receiving operates 7:30 PM–2:30 AM only; showing up before then gets you sent to staging Unload times highly inconsistent: 1 hour to 8+ hours; no clear reason for variance Must depart within 30 minutes of completion or face pressure to leave FACILITY EXPERIENCE No overnight parking allowed despite large staging area available Bathrooms and portable toilet on-site; staging area (Pad 7) available but often chaotic Staff attitudes range from professional to hostile; multiple complaints about rude receiving and supervisors Yard operations inconsistent: trailers sometimes left 4+ feet from dock with reefer running, doors open, wasting fuel Guard shack check-in professional; instructions clear but must be followed precisely
Driver reviews
I only can say 1 thing for them these people are Garbage people on earth they kicked you out after delivery complete even 2 am or 4 am . Guys use Pizaria location near 20 Parking spot but make sure do not through garbage or pee pee bottle on their parking lot because they are only people nearby C&S who can have you permit for sleep overnight and do Breakfast and give them good tip so they can continue allow truckers on their parking spot .
FIRST: if you got a load delivering to this facility CANCEL IT ! DO not overthink! Just cancel !!! Depending on your APPT time, you will get stuck for at least 8 hours, which happened to us, and after they will refuse some boxes which was just smudged because of shipper, but inside was all good and whatever you do they will refuse your product. Props to the P0S broker HD Shipping who couldn't do anything but talk and cost us our contract with other broker, because for 10 hours they couldn't decide what to do with a 22 frеаkin box and they kept us on hold for 10 hours telling they wont cover detention or layover because we left facility with refused boxes, which receiver told us to leave "telling no way we take this " WORST receiver and WORST broker ever existed
I arrived 30 mins before my 2330 appt. Time. Security was pretty chill. Told to drop my bills in the mailbox at door 60 and proceed to Pad 7 to wait for a phone. Got the call at 2320 to dock my trailer by 0020 I was getting the call to get my trailer and skeedaddle on out of there. Couple porta-pottys & lots of space on Pad 7 to park.
I arrived at 3:30 for an 11:30 appointment. Did the whole spiel checked in everything parked in the staging area. Got a door at 8:30 drop, the trailer, go back to the staging area, unloaded and out the gate by 11:00. 30 minutes before my appointment time. I see a lot of bad reviews about this place, however, my experience was positive. Other than the lack of parking in the region, I did manage to find a spot at the Pizza joint. I'm gonna try it out for breakfast in the A.M.
Cheb in 6pm. Appt 730pm. Door 8pm. Empty 930pm.
Docktime — driver reviews and facility info.