DHL Supply Chain (Keurig)

Facility info

Live load operation — Appointments often not honored; expect significant waits even with confirmed times Wait times — Highly variable and unpredictable. Range from under 1 hour to 17+ hours. Most common complaint is 4-8 hour delays. Waits don't correlate reliably with appointment times or load size Check-in procedures — Office staff occasionally fail to enter load info into system, requiring drivers to return to office mid-dock. Some doors assigned immediately; others held in queue for hours Dock management — Green light signals for load completion sometimes not activated; drivers report having to hunt down staff to confirm finished loads. Drivers locked in doors for extended periods with no communication Communication — Phone calls to office often unanswered. Minimal feedback on delay reasons or ETA updates Overnight parking — No indoor parking available. Street parking permitted outside warehouse per facility management, with restrictions on blocking traffic/crosswalks Bathrooms — Limited or inaccessible depending on dock location. No port-a-lets reported available. One side of facility has no latrine access Staff attitude — Consistently reported as rude, unprofessional, dismissive. Front desk personnel described as unfriendly and inattentive. Several complaints about disrespectful tone and lack of driver consideration Facility condition — Yard described as disorganized and poorly maintained. Truck entrance gate reported broken Amenities — Free coffee/hot chocolate available (mentioned in limited reviews) Consistency — Performance highly inconsistent. Same day of week and time can yield vastly different results. Weekend loads occasionally processed faster Payment issues — Detention pay structure may incentivize facility delays Load accuracy — At least one report of cancelled load due to missing product at check-in. Another report of load errors discovered at receiver