IRCA Group Elk Grove Village
1301 Mark St, Elk Grove Village, IL 60007
Facility info
Loading speed inconsistent — ranges from quick vs. area standard to 3+ hour waits; some held for incomplete orders Appointment scheduling appears flexible — staff will communicate if product isn't ready and when to return Check-in on opposite side of building from docks — adds extra walk; office/dock in middle of facility Docking tight — straight backs only, no angle parking; lot across from shipper available if main lot tight Wait times variable — LTL reported 15 minutes in/out; others reported being on-time appointment yet waiting 1+ hours for door access Restroom directions confusing/unhelpful — at least one driver sent in circles between sides of building Staff professionalism inconsistent — some employees courteous and fast; others unresponsive (ignored bell/knock for 25 minutes), with reports of rudeness and shouting from at least one older staff member Front desk staff reputation strong — honest, communicative, reliable with repeat local drivers Overnight parking — not mentioned in reviews
Driver reviews
Califico de malo este lugar.El señor mayor que atiende se comporta muy grosero y prepotente con los visitantes,faltando el respeto,ofendiendo y gritando.Deberian tomar medidas con ese desagradable y antipático señor,deberían de sacarlo y retirarlo de una vez,su mal carácter,y su avanzada edad,hace degradar a esa compañia.Los demás muchachos son lo contrario.
Workers were professional, courteous, and fast. LTL but had me in and out in about 15 minutes. It’s a rarity nowadays to be treated with as much respect as they show here. Office and dock in the middle of the building. Straight back from lot across the way. It’s pretty tight on either side; I wouldn’t attempt anything but a straight back.
arrived on time 10:40 am my app 11:00 am its 12:54 pm and still waiting for a door
I had to make a delivery , I rang the bell multiple times, knocked the window, few employees saw me but they didn't care, 25 minutes passed until someone showed up, I hope I don't have to comeback there anymore!
Docktime — driver reviews and facility info.