Nippon Experss

Facility info

Operations Appointments required to notify facility you're coming that day (not specific time slots) First come, first serve loading Live load operation — you must be present at dock during loading Check-in process: provide plate info, driver's license (if not on file), pickup number Door assignments given at check-in Load times highly variable: 15–30 minutes when not busy; 2–5+ hours during peak times or with limited staff New building location may not display accurately on GPS — approach via I-290 to IL-83, then Bryn Mawr Ave to Edgewood Ave Truck entrance behind building; driver entrance midway down near picnic/smoking area Facility Experience Overnight parking allowed if picking up or delivering next day Restroom available for drivers Tight, cramped parking lot at docks — difficult maneuvering Staff attitude mixed: some describe crew as friendly, fast, professional; others report rudeness, poor attitude, lack of organization One primary loader (sometimes two during peak volume) — bottleneck during busy periods Lunch breaks 11:45 AM–1:00+ PM can significantly delay loads Mask required inside building Facility is clean and well-maintained (newer building) Known Issues Understaffed for daily truck volume — single loader cannot keep pace Inconsistent service quality depending on who's working Door assignment confusion reported Paperwork processing can add 45 minutes