NFI

Facility info

Operations Appointments required and enforced strictly for check-in (some staff won't allow early arrivals) Mix of live loading and drop-and-hook available Check-in at window/guard shack Wait times highly inconsistent: 30 minutes to 12+ hours reported. Common complaints of 4-8 hour waits for loading/unloading Slow pallet-by-pallet loading (30 minutes per pallet reported) Some overweight load incidents Not 24/7 despite what dispatchers may say Facility Experience Overnight parking available but tight; many trailers in yard creates congested backing situations 90-degree backing required; tight maneuvering space overall Bathrooms available but reported as unclean with pest issues Yard is crowded and cramped Security/guard shack staff: mixed—some described as professional and helpful; others as dismissive Office staff highly variable: some friendly and efficient; others described as lazy, unprofessional, rude, or unwilling to assist drivers (especially those with language barriers) Staff at night shift reportedly worse than day shift Multiple loading docks but only 1-2 functional at times Some trailers not ready at promised times Sign posted warning against knocking/tapping on office window Facility location: corner of Henrietta and Independence Parkway Can be very busy Unpredictable operation. Quality of experience depends heavily on which staff member and shift you encounter. Best case: 30 minutes. Worst case: 12+ hours. Drivers report bringing food and planning accordingly.