Safeway DC (Roanoke)

Facility info

Appointments: Only accept check-in 6 hours before appointment. Call-in check-in more reliable than QR code (system frequently fails). Expect 2–5+ hour wait between appointment and door assignment. Unload: 3–9+ hours standard. Unloading slow regardless of load size. Paperwork delays additional 1–6 hours after unload completion. Check-in: Automated system problematic—QR code glitches common. Phone check-in (FreightSmith app or provided number) more dependable but can involve long holds. Virtual assistant unhelpful. Manual registration available. Lumper fees: $200–$250 typical. Paid via automated system or EFS card. Collection fees charged if payment delayed. System unreliable; app frequently doesn't work. Overnight parking: Available. 40–150 spaces. Tight layout—park forward or block other trucks. Unlit lot—visibility poor at night. Street parking common due to capacity. Bathrooms: No public restrooms at main facility. Portable toilet near guard shack for overnight parkers. Restrooms for day: Essentially none available. Produce loads: Second warehouse 5 minutes away (200 Freedom Dr, Roanoke, TX 76262). Facility may not inform you until guard shack—confirm before arrival. Staff attitude: Mixed. Some friendly/professional. Others dismissive or rude, particularly under stress. HOS risk: High. Frequent multi-hour delays after unload completion create HOS violations. Drivers report forced to wait for paperwork despite unload done. Bottom line: Consistently slow. Appointment times meaningless. Plan 8–12 hours minimum. System failures routine. Many drivers refuse loads here.