PIM Foods

Facility info

Operations Appointment-based system required Drop and hook available but inconsistent execution Check-in requires truck registration and CDL Receiving hours: 10:45am–11am, 12:30pm–1:10pm (lunch break noted) Loading times highly variable — 50 minutes to 24+ hours reported Some overnight drop-and-hook loads not completed as promised Drivers required to wait on dock during loading (policy complaint recurring) Facility experience Ample overnight parking available, suitable for 53-footers Bathroom available Staff attitude mixed — some praised as professional and fast; others reported unprofessional behavior and poor mood Check-in staff reliability questioned regarding lunch hour adherence Yard conditions adequate Located at Randolph Rd (PIM Warehouse 101) Key issues Significant delays and load cancellations reported despite drop-and-hook arrangement Mandatory dock waiting during load frustrates drivers; facility policy requires presence on dock rather than in truck 24-hour waits common for overnight loads with no communication on status Inconsistent service — some drivers report quick turnarounds (50 min–1 hour 20 min), others experience multi-day delays on same service type