US Foods - Oklahoma City

Facility info

OPERATIONS Appointments required — arrive no earlier than 30 min before scheduled time or expect delays. Check-in at guard shack first, then receiving office. Lumper service mandatory (TW Services or 3rd party). Live unload only — no drop and hook. Unload times highly variable: 30 min to 6+ hours reported. Paperwork processing is major bottleneck — expect significant additional wait after unload complete, sometimes 2-3 hours. Some reports of gate staff giving conflicting information vs. receiving office. FACILITY EXPERIENCE No overnight parking on-site. Nearby options: Love's, Fly J, Conoco (3 miles away). Bathrooms reported as occasionally out of order. Guard shack staff consistently described as friendly/professional. Receiving office staff quality varies — some drivers report courtesy, others report rudeness and dismissiveness. Facility conditions poor: dirty/filthy, cracked floor tiles, trash scattered. Vending machine prices high. Found dead rats reported in at least one shipment. LUMPER SERVICE TW Services handles unloading. Extremely slow — multiple reports of 4-6 hour unloads for small loads (2-5 pallets). Fee structure high and inconsistent: $250-$700 reported for single trailers. Technology outdated. Staff frequently on breaks. Payment delays after unload common — drivers forced to wait hours for paperwork even after paying lumper fee. Quality control issues: damaged product, torn pallets, equipment damage reported. BOTTOM LINE Plan for full day minimum. Don't book tight connections. Bring food/snacks. Early arrivals may face delays rather than expedited service. High cost, slow pace, unpredictable experience.