US Foods - Spokane

Facility info

APPOINTMENT & SCHEDULING Appointments often mean little — expect 2-9 hour waits even with confirmed times. Won't unload early regardless of arrival time; will send you off premises to wait if you arrive before appointment. Early arrivals can trigger $250 "early fees." Shows no flexibility to help drivers make connecting loads. UNLOADING PROCESS Slow and unpredictable. 2-10 hours commonly reported for small loads (5-16 pallets). Full trailers sometimes faster than partial loads. Once you get a door, another 1-4 hours passes before actual unloading starts. Paperwork delays add 1-2 additional hours after unload completes. Workers sometimes don't communicate when they begin unloading. LUMPER FEES High and aggressive. $200-$400 reported for small loads (5-10 pallets). Will charge "damage fees" on top of base rate and dispute poorly. Payment method inflexible — some drivers report cash/check only requirements, though this may have changed. CHECK-IN Head directly to northwest corner of facility (take immediate right when entering); check in there, not at the defunct security booth. Straightforward on paper but facility gets congested with truck positioning. Receiving office staff inconsistent — some reported as helpful and efficient, others rude or dismissive about delays. FACILITY CONDITIONS Small lot, tight backing spaces. No overnight parking on property; park across street on dirt roads. Portable restrooms only — no regular bathroom access. Very limited space when multiple trucks present. BOTTOM LINE High risk of full-day loss even for small deliveries. Current management (US Foods) reportedly slower than previous operator. Facility regularly overbooks beyond capacity. Multiple drivers recommend passing on loads to this location if possible.