US Foods - Port Orange

Facility info

APPOINTMENT & CHECK-IN Call gate number ASAP after check-in—don't wait to be called. Phone lines frequently go unanswered; multiple attempts often needed Guard shack check-in is straightforward Staging area available before gate for early arrivals Late fees charged ($100-$250) if you miss appointment time, even with logbook constraints Reschedule fees: $250 UNLOAD TIMES Highly variable: 45 minutes to 8+ hours reported Dry van typically faster than refrigerated Unload speed inconsistent even with same load type Paperwork processing is the major bottleneck—frequently takes 2-4 hours after unload is complete, even after paying lumper fee Counted items (cases, individual units) take significantly longer LUMPER FEES High: $142-$600 reported. Typical range $192-$347 Paid by phone via text after unload Prepay option available FACILITY Overnight parking available in staging area before gate (limited spots—12-15 reported) Bathrooms and vending machines on-site Reasonable maneuvering space to doors No nearby truckstops STAFF ATTITUDE Highly inconsistent experience. Security guard at gate reported as rude and unprofessional by multiple drivers; occasionally described as helpful One specific phone operator ("Wendy") consistently praised as pleasant and professional Lumper/receiving office staff frequently described as disrespectful, dismissive, with poor attitudes. Multiple complaints about same individual staff members Office personnel with paperwork described as slow and unhelpful OPERATIONAL REALITY Total time on-site commonly 6-8 hours despite shorter unload windows Paperwork delays are the norm, not exception Drivers report staff talking negatively about drivers waiting for paperwork Some drivers report receiving unwarranted late fees despite arrival logistics beyond their control Load quality issues reported—boxes thrown in trailers causing damage and requiring driver reorganization