Amazon LAX9

Facility info

WAIT TIMES Dock appointments: 10-27+ hours common; many drivers report 20+ hour waits Check-in to dock door: frequently 8+ hours Unloading once docked: 6-10 hours typical for standard palletized loads Total facility time: 20-35+ hours reported repeatedly Appointments mean little — stated times rarely honored SCHEDULING & CHECK-IN Two-location system: check in at 11110 Juniper Ave (dirt lot/staging area), get called to 11263 Oleander Ave for dock Can check in 1 hour before appointment Facility overbooks appointments significantly Security guard at Juniper lot takes phone number, calls when dock available Early morning appointments waste time — unloading staff arrives 2 hours late OPERATIONS Live load and drop operations Palletized loads treated same as complex freight (no speed advantage) Management reportedly disorganized and unresponsive to backups Staff efficiency consistently questioned across reviews FACILITY EXPERIENCE Overnight parking available at Juniper Ave staging area Oleander location has minimal driver services Check-in staff: mixed reports — some friendly, others described as rude or unhelpful Yard personnel reportedly unhelpful and sometimes rude Unloading crew work pace slow; some reviews suggest workers not fully engaged CRITICAL ISSUE Detention pay capped by brokers at $150-5 hours; facility time stamps clock at dock check-in, not initial arrival, creating pay disputes INCONSISTENCY NOTE Handful of positive reviews mention quick turnarounds and good attitudes, but overwhelmingly contradicted by volume of complaints. Current operational state appears unreliable.