Barrett Distribution Center - Southborough

Facility info

Highly variable wait times — reports range from under 1 hour to 9+ hours; some drivers cite poor communication or long dock delays without explanation Early arrivals generally accepted — facility will dock drivers ahead of appointment time, though some reviews note they won't process before scheduled time Check-in opens 0500–0530; straightforward process — guard shack handles initial stop, fast turnaround to dock assignment Overnight parking available for loaded drivers only — shipping office open weekends 0600–1530 Bathrooms, vending machines, driver's lounge available — restrooms noted as clean Staff attitude inconsistent — majority report friendly, respectful, professional crew; minority reports rude/disrespectful behavior from shipping office personnel and occasional loader attitude issues Facility well-maintained — ample parking and maneuvering room; clean and organized Route note — approaching from I-495 North requires attention; Ken's is on left but you'll need to continue ~3 miles to cloverleaf, then return; standard GPS routing may suggest difficult U-turn Require TWO load bars/straps — non-negotiable security requirement No engine idling permitted