Bissell

Facility info

OPERATIONS Appointment system exists but often not honored—FCFS (first-come, first-served) loading common despite scheduled times Live load and drop-and-hook both available Check in at door 300m with pickup number and driver's license Don't arrive before 7:30 AM or you'll be told to wait in street and park outside facility Load times wildly inconsistent: 15 minutes to 12+ hours, commonly 4–6 hours Loads frequently not ready at appointment time; pulling orders happens after you dock Staff sometimes ask for cash to load early FACILITY EXPERIENCE Overnight parking: none on-site; drivers park on street outside facility or at nearby Pilot 9 miles away Bathroom available for drivers inside facility Very clean lot with good maneuvering space Staff attitude: dramatically improved under recent new management; most recent reviews praise professionalism and friendliness; older reviews report rude/defensive staff and management disorganization Guard gate staff: mostly friendly in recent reviews; one report of rudeness Reception/check-in: mixed—mostly positive recent feedback, one report of young receptionist being rude Facility is NOT 24/7 No published operating hours or phone number readily available New facility still working out processes; early reviews noted learning curve HIT OR MISS Performance varies significantly shift to shift and day to day. New management appears to have made substantial improvements, but inconsistency remains.