Brighton Distribution Center: Gordon Food Service
7770 Kensington Ct, Brighton, MI 48116
Facility info
Appointment scheduling required — call phone number posted outside to check in; appointments Mon-Fri only. Drop and hook with lumper service — Capstone handles unloading; expect $250–$505 in lumper fees depending on pallet count; some loads take 1.5–2 hours, many take 4–9 hours. Check-in procedure — park on street or staging lot, call to get door assignment, second check-in at receiving desk after unloading; don't pull out without signed paperwork or face $75 fine. Overnight parking available — staging area at end of Kensington Court or side lot; arrives early may get unloaded before appointment time. Receiving desk staff attitude is inconsistent — some drivers report friendly, professional service; others describe rude, dismissive behavior and poor communication. Tight backing situation — fire hydrants and close trailer spacing make docking tight; plan for 10–30 min wait for door. No restrooms — port-a-potty only; no running water. Unload times highly variable — 40 min to 9+ hours; facility appears understaffed and disorganized; expect delays even when arriving early or on time.
Driver reviews
Arrived at 0300 for a 0600 appointment. Phone number was posted at the gate to call for check in. Checked in with a very friendly staff member who told me that I would get a call at 0600 with door assignment. Told me that I could park in the bull pen that was down the street at the other Gordons location. 0538 got a phone call with door assignment. By the time I woke up, dressed, and got to the door and checked in with the office it was 0609. I was unloaded and back at the bull pen to get more sleep by 0645. I was fully loaded with around 20 skids. Great place and would have no problem going back
Apartment was for 2100. Got there at 1300. Parked down the street. Got my phone call at 2000. Was unloaded an hour and a half paid lumber fee and was finished an hour and 30 minutes. No restrooms on property. No parking on property
2 hours
Usually slow unloading bc of the lumper service and breaking down the pallets! Taking out few pallets...working 1 hr.on them. Loaded for 20 min.at shipper....4 hrs.to unload the trailer!
Arrived for a 12:00pm appointment. Got a door at 2:00pm. It is 6:45pm and I am still waiting. Horrible unload here. Don't come here if you can help it.
Docktime — driver reviews and facility info.