Bunzl Retail Services

Facility info

Operations Appointment-only facility — strict adherence required. Won't check in early, even 30 minutes before appointment. Gate opens at 6-7 a.m. depending on day. Live unload. Typical turnaround 45 minutes to 2 hours once at dock. Check-in at receiving (blue door, between doors 21-22). Some appointments delayed significantly (reported 2 p.m. appointment loaded at 7 p.m.). Facility experience Limited overnight parking outside facility (capacity for 2-3 trucks). Bathroom availability not mentioned in reviews. Staff attitude highly inconsistent. Multiple reports of rude, curt, or hostile personnel in receiving — particularly one woman consistently cited as dismissive and insulting. Several positive reports of friendly, professional staff (including one named individual noted as going above and beyond). Staff won't allow early arrivals to wait at dock even when facility is empty. Yard conditions: clean, easy access noted in at least one review. Reality check Reviews are polarized — some drivers report fast, friendly service; others report hostile treatment and unreasonable appointment enforcement. Experience appears to depend heavily on which staff member handles your check-in.