Dollar General Distribution Center - San Antonio

Facility info

WAIT TIMES Highly inconsistent. Range from 30 minutes to 12+ hours. Many reports of 4-8 hour waits despite having appointments. Some drivers got doors immediately when arriving early; others waited all day or into the next day. Nights/weekends have skeleton crew and slower service. Arrival time relative to appointment time appears to matter—showing up very early sometimes helps. APPOINTMENTS & CHECK-IN Appointments required for live unload. Must check in at guard shack first—park truck, then walk paperwork to security. They'll call you when a door opens. Some inconsistency in procedure changes without notice. Show up early and you might get a door ahead of schedule if space available. LUMPER FEES Required. Sent by text after docking. Must be paid before unloading begins. Fees reported around $105-500. One report of being quoted no fee at check-in, then charged at unload. UNLOADING Live unload only (no drop and hook available). When doors are available, unloading typically takes 1-2 hours. Limited dock capacity noted—one review mentioned only one machine to unload product. Huge facility with plenty of maneuvering space on docks. OVERNIGHT PARKING Available. Large paved lot with good lighting. Park in staging area, walk to guard shack for check-in. FACILITY & AMENITIES Clean bathrooms at guard shack and staging area. Vending machines and microwaves available. Well-lit, spacious lot. Nearby truck stops (TA, Flying J, Petro). STAFF ATTITUDE Mixed. Most security guards reported as friendly and polite, some bilingual. Several reports of one rude security guard. Management quality varies—some staff go above and beyond; some supervisors unhelpful or slow on paperwork sign-off. OPERATIONAL ISSUES One report of rat infestation in warehouse. Forced to sign detention waiver as condition of check-in. Inconsistent procedures. Paperwork sign-off sometimes delays exit even after unload complete. HOURS 24/7 operations, though skeleton crew nights/weekends causes slower service.