Dollar General Distribution Center

Facility info

Check-in: App-based QR code system frequently glitchy—freezes, won't accept valid info, confusing instructions. Alternative: walk to guard shack and check in directly. Only check in 2 hours before appointment. Guard shack staff generally friendly and helpful. Appointments: Consistently not honored. Drivers arriving early or on-time often wait 2-5+ hours for door assignment. Facility holds drivers accountable for tardiness but doesn't reciprocate. Appointment time is largely meaningless. Door assignment & staging: After initial check-in at gate, sent to staging area to wait for door call. Wait times highly variable—can be 20 minutes to 5+ hours. Some drivers called to dock within minutes of check-in; others wait hours. Unload speed: Once at dock, unloading typically 30 minutes to 1.5 hours depending on load type. Generally efficient once process starts. Lumper fees: Required for most loads. Prepaid via FreightSmith app preferred (get text link). If not prepaid, expect additional wait after unload to process payment. Paperwork (BOLs/bills): Major bottleneck. Common complaint: long waits after unload (1-4+ hours) to receive paperwork. Some drivers report paperwork left in trailer bed without notification. Walk bills to guard shack to avoid delays. Facility appears disorganized on back-end. Overnight parking: Not permitted. No exceptions. Staging area enforcement—security will knock on doors if you overstay. Truck stops within 1-2 miles (Petro, Loves, Pilot, Blue Beacon). Facility: Clean, newer building, plenty of room. Bathrooms available in grey building in center of facility. Reefer temperature requirements (some loads require 1/2 setting even for live loads). Staff: Mixed reviews. Some guards very friendly and professional; others disrespectful or indifferent. Shift changes during your wait can cause communication gaps. Guard shack staff generally more helpful than dock/back-office. Overall: Highly inconsistent experience. Some drivers in/out under 2 hours; others spend entire day or more. Primary