Lowe's BDC

Facility info

Check-in & Scheduling Appointments available but inconsistently honored. Some drivers processed early/on-time; others wait hours despite appointment windows. Guard shack frequently understaffed (reports of 1-3 people handling 35+ trucks). Staff unclear on load types (live vs. drop/hook). Paperwork processing slow and disorganized. Operations 24/7 drop and hook available. Live unloads also handled but unpredictable timing. Unload wait times range from under 2 hours to 50+ hours for trailer return. Wrong trailer loads reported. No overnight parking. Multiple truck stops and scale nearby. Facility Layout Plenty of maneuvering space. Good lighting. Tandems positioned to rear. Wait Times Highly variable. Best case: 30 minutes to 2 hours. Worst case: 50+ hours for trailer return. Peak arrival times create long lines. Some staff don't start work until mid-day (weather-related delays reported). Facility Condition Large warehouse. Security present. Clean yard. Good signage (shows Penske branding for some operations). Staff Attitude Mixed. Security guards described as polite/friendly in positive reviews. Other reports cite laziness, disorganization, and workers avoiding shifts in cold weather. Management reportedly unresponsive to congestion issues. Bottom Line Inconsistent experience. When staffed and organized, efficient. When understaffed, expect significant delays. Location and 24/7 drop/hook are pluses; reliability and communication are weaknesses.