US Foods - North Little Rock

Facility info

Appointments required — won't let trucks in before gate opens (typically 6:30-7am). Showing up early means sitting until appointment time. Dock assignment fast — usually get door right away, but unloading speed varies wildly. Unload times unpredictable — ranges from 20 minutes to 5+ hours. Small loads (2-4 pallets) can take 2-3 hours. Full trailers often longer. Paperwork delays significant — biggest complaint. Bills can take 1-3+ hours after unload completes. Staff reportedly slow to process and sometimes give attitude when drivers check on status. Lumper fees apply — charges $50 for 30 min, $300 no-show, $300 work fee. Fees run $130-250+ depending on load size. Paid separately and quickly once unload light turns green. No overnight parking on facility grounds — some drivers report parking on side streets outside or at nearby fuel stop (~0.5 mile away) with limited spots. Overnight street parking appears tolerated but not guaranteed. Gate entrance difficult — described as "stupid" by at least one driver. Staff attitude inconsistent — ranges from "nice and professional" to "rude, hateful, lazy, unpleasant." Window/office staff received specific complaints. Varies by visit and time of day. Restrooms available — at least one location has clean restroom with magazines. Mask policy in place. Busier = slower — performance notably better during non-peak times. Multi-stop loads risky — can run you late to next appointment due to wait times here.