Kerry Ingredients & Flavours

Facility info

Appointment scheduling: Appointment only. Dispatchers report 3-hour free detention built into most broker rates due to chronic delays. Load/unload process: Live load. Receiving docks located inside building off busy street (Hawthorne Ave side). Shipping docks on north side of building. Must check in at shipping office first, then proceed to assigned dock. Gate buzzer system — call ahead before pulling into lot. Swing wide at gate. Some locations won't do shipper load and count. Drivers report 4-10+ hours for pickup/unload; range heavily varies by load size and time of day. 1st and 2nd shifts move faster. Some loads completed in 1.5-2 hours; others take 8+ hours. Facility layout: Extremely tight parking lot. One way in/one way out. Limited space to maneuver. Receiving docks require backing into busy street, blocking traffic. Not suitable for larger rigs in congested periods. Overnight parking: Not available. Restrooms: Available inside building — ask at shipping office for key. Staff attitude: Highly inconsistent. Some drivers report genuinely nice, helpful personnel. Others describe rude, indifferent, or lazy staff. Office personnel sometimes unresponsive to phone calls. Reports of staff yelling at drivers for backing into docks without explicit direction. One staff member specifically praised for problem-solving and professionalism. Operational issues: Heavy local truck prioritization — out-of-area trucks delayed. Inconsistent communication about wait times. Some drivers report discrepancies in BOL signing that affected payment. Staff occasionally inattentive (YouTube/social media during check-in). Bottom line: Highly variable experience. Fast turnarounds possible but unreliable. Plan for 4-7 hour minimum. Negotiate detention pay upfront. Tight space makes maneuvering difficult. Success depends heavily on shift and load type.