Kraft Foods Truck Gate (Port Rd Entrance)

Facility info

Live unload waits routinely 10-24 hours; drop and hook typically faster but still slow Appointment times inconsistent—facility interprets as when work starts, not when you'll be done; arriving early provides no advantage Check-in alone can take 45 minutes to 2 hours due to gate congestion Slide tandems before entering; safety vest and mask required at entry Bobtail parking available but lot is tight and oddly configured No notification system—staff promises calls that don't materialize; check in with guard shack periodically for updates Bathrooms poorly maintained; porta potty service infrequent; break room exists but conditions inconsistent Staff attitude highly variable—some drivers report professional and helpful personnel; others describe rude, dismissive, or incompetent staff Loading/unloading speed unreliable (5-12+ hours observed); some loads completed in 1-3 hours Weight issues on loaded trailers; facility sometimes just rearranges pallets rather than removing weight, then denies problem Paperwork for checkout sometimes left unattended on tables Overnight parking available; some drivers forced to take 34-hour breaks due to wait times Saturday-Sunday hours limited (6 AM-3:30 PM); avoid weekend deliveries if possible Some positive reviews for drop/hook operations and occasional quick turnarounds, but heavily outweighed by complaints Detention pay requires email confirmation from facility; responses rarely received Very tight entrance with limited visibility; arrive mentally prepared for slow, congested entry