Lineage - Louisville
607 Industry Rd, Louisville, KY 40208
Operator: Lineage
Facility info
Appointment scheduling: Appointments matter—arriving early doesn't guarantee early service. Some report being turned away if too early; others got in when capacity allowed. Penalties for late arrivals. Wait times: Highly inconsistent. Range from 15 minutes to 8+ hours. Multiple reports of 4–6 hour waits even when on time. Lunch breaks (around 12:00) can delay operations. Live load/unload: Drop and hook. Once assigned a dock, unloading typically takes 30 minutes to 1.5 hours. Pace varies based on shift and workload. Check-in procedures: Form completion required at check-in; some drivers report this slowed their process versus others who skipped it. Overnight parking: Available in staging area but gate closes 9:00 PM. Limited spots; lot gets tight when trucks pile up. Can be tight for maneuvering. Staff attitude: Mixed. Some report friendly, professional, efficient crew. Others describe rude, low-effort behavior and shifting work to later shifts rather than handling it immediately. Loading accuracy: One detailed complaint about improper weight distribution that went uncorrected through multiple attempts, resulting in illegal overweight load. Navigation: GPS/Google Maps lead to low clearance streets and residential areas. Use I-64 to Exit 9 (9th Street), continue straight to Industry Road. Watch for 13'6" and 13'9" underpasses on route. Facility condition: Yard described as big with no traffic. Cold storage environment. Restrooms not consistently available.
Driver reviews
I have a great experience I reached at 9:30m - 30mins late from appointment i.e 9am and checked in within 30-min late policy and they taken me in and given the dock and loading started quickly. Thnx God if got 1-more minute late then no guarantee to load today and when? At shipping front desk a lady she helped me to faster check in and told her team that I was not late more than 30-min. I appreciated her for this help. So guys if u came with in 30-min they will take you in otherwise no guarantee for loading same day.
Total rock bottom. Check-in 4:30 p.m., checkout 9:55 p.m. Late fee of 217.46, just 💩
Idk about the others but I had a great experience delivering. Parked overnight in the "Staged Areas" and went in an hour before appt in the morning, got a door 30 min later and took about an hour to unload. The lady and the guy in the office were very polite and the lady who unloaded me was also friendly. Yes the docks can be annoying if there are a bunch of trucks around but not too hard.
Absolutely worst place I've ever been to appointment time or not. They're in no rush. Still waiting over an hour. I haven't even opened my doors yet. Just sitting in front of the dock
Gaint gal baat aa , Overnight parking. 12 stages area. Quick unload. I64 toh 9th street go straight facilities. Bridges are low.
Docktime — driver reviews and facility info.